Frequently asked questions
Where is Wylora & Co. based?
We are an online boutique based in Gracemere, Queensland, Australia.
When can I start shopping?
Our first collection is being prepared. Products will become available when their stock, descriptions, pricing and checkout are ready. Subscribe to email updates for launch news.
Which payment methods can I use?
The currently available secure payment methods will be displayed at checkout. We do not take card details by email.
How much is Australian shipping?
Standard shipping is $11, or free for orders of at least $100. Express shipping is $15. See our Shipping & Delivery page.
How long does dispatch take?
We aim to dispatch in-stock orders within 2–3 business days. Carrier delivery estimates vary by postcode.
Can I return an item if the size isn't right?
Full-priced items may be eligible for a store credit or exchange if you contact us within 14 days of delivery and return them in unworn condition. See our Returns & Refunds page for details. Your ACL rights for faulty products always apply.
Do sizes vary between clothing brands?
Yes. Always check the specific product's size notes and measurements; see our Size Guide.
Will pre-loved or new-without-tags pieces be identified?
Yes. Each product listing should identify condition and disclose known imperfections before purchase.
How do I contact the boutique?
Email wylora.co@outlook.com and include your order number when relevant.