Returns, exchanges and refunds
We want you to feel confident shopping with Wylora & Co. These terms apply to online purchases. Nothing here limits your rights under the Australian Consumer Law (ACL).
Change of mind and sizing
For full-priced items, contact us within 14 calendar days of delivery if you've changed your mind or purchased the wrong size. Please email wylora.co@outlook.com with your order number before returning anything. We will send return instructions.
Eligible items must be unworn, unwashed, unaltered and in the same condition supplied, with original tags and accessories where they were provided. For approved change-of-mind returns we offer store credit or an exchange, subject to stock availability; we do not offer cash refunds for change of mind. Return postage and packaging are the customer's responsibility and original shipping charges are not refunded for change of mind.
We don't offer change-of-mind returns on sale or clearly marked final-sale items. This does not affect your consumer guarantee rights, including for faulty sale items. Any pre-loved or new-without-tags item's condition will be clearly described in its listing. Disclosed existing defects are not grounds for a remedy solely for that known issue, but other consumer rights continue to apply.
Faulty, incorrect or not-as-described items
If an item is faulty, damaged, materially not as described, or incorrect, email us with your order number and an explanation. Photos are helpful but are not required to access statutory rights. Under the ACL, you may be entitled to a remedy including a repair, replacement or refund. For a major failure, consumers generally choose a refund or replacement; for a minor failure the seller may initially provide a repair within a reasonable time. If goods fail consumer guarantees, reasonable return costs will be reimbursed where required. Original packaging is not required, and ACL rights are not restricted to 14 days.
Refund payments
Where a monetary refund is owed, we will process it promptly following assessment, normally to the original payment method; the financial provider's processing time may vary. You do not have to accept store credit in place of an ACL refund entitlement.
Contact: wylora.co@outlook.com. Please obtain the correct return address before posting items.